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The gardens

Security and Operations Associate

Helping ensure a positive visitor experience and a safe environment

As a member of the Visitor Services Department, the Security & Operations Associate plays an integral role in providing a positive visitor experience while keeping our grounds and gardens safe.

The successful candidate will possess the security skill set while maintaining a high level of customer service and hospitality.

How to Apply

Using a valid email address for yourself, email your resume and cover letter with "Security & Visitor Experience Officer" in the subject line. Applications reviewed on a rolling basis, and only those receiving an interview will be contacted.

Job Responsibilities

Security, Operations and Driving

  • Open and close the grounds and buildings, including alarms and gates throughout the property
  • Communicate and enforce Wave Hill’s rules and regulations to visitors in a positive manner
  • Patrol grounds, buildings and gardens ensuring all are continuously safe and secure
  • Set-up conference facilities and equipment for public and private events (tables, chairs, equipment, linens, etc.)
  • Shuttle visitors to and from offsite parking and public transportation
  • Respond to alarms and other emergency situations; provide accurate information to emergency responders if necessary
  • Alert senior management about unusual incidents and write incident reports
  • Deliver inter-office mail and packages
  • Assist with snow removal or custodial duties resulting from inclement weather
  • Other duties may be assigned as needed

Customer Service

  • Provide exceptional and professional customer service to our visitors, including Wave hill Members
  • Engage with visitors, event guests and staff in a professional and cordial manner
  • Assist visitors and staff when needed


Qualifications

  • New York State Security certification and the ability to obtain a driver’s license within 90 days of employment
  • At least one year of experience in the security field
  • High school diploma or GED
  • Background in fire prevention or NYC Fire Guard a plus
  • Valid driver’s license, with a clean driving record
  • While on duty, flexibility in responding to emergencies and other situations that may require immediate attention; while off-duty, ability to return-to-work as requested when emergencies arise (for snow removal, water leaks, etc.)
  • Experience in a public garden or cultural institution a plus
  • Must be able to lift and carry equipment, including folding tables, chairs, and boxes
  • Ability to lift a minimum of 50lbs
  • Strong communication and listening skills
  • Reliable means of transportation.
  • Displays enthusiasm, self-motivation and a positive attitude
  • Ability to work varied hours, including weekends, evenings and holidays
  • Ability to write detailed, accurate reports in a clear and comprehensive manner
  • Ability to remain calm under stress
  • Ability to interact w/ diverse groups of people

Wave Hill is an equal opportunity employer. We are committed to a diverse and inclusive environment for all employees.