Account Registration FAQ
Why should I register for the site?
Registering for our site will streamline the checkout process. Signing in when registering for a workshop, concert or other event will pre-populate your mailing information at checkout, and allow you to redeem Membership discounts. Please note your credit card information will not be saved.
How do I create a new account?
Click here to register.
Do Members have to create an account?
We recommend that all Wave Hill Members create an account to ensure you receive all of your Membership discounts and make it easy to renew your Membership next year. As long as you are signed in, your mailing information will be pre-populated and your discounts will be applied at checkout.
I am a Wave Hill Member. How do I apply my Membership discount?
Your discount will be applied automatically at checkout as long as you are signed into your account. You will be able to see your discount before you enter your credit card information.
What if I forgot my password?
Click here to reset your password.
I already have an account— why are my username and password not recognized?
If your account was created prior to April 2017, you will need to re-register. We changed ticketing systems in April 2017 and your account information from the previous system did not carry over.
Once I sign in, will I need to sign in each time?
Yes, you will need to sign in each time you want to make a purchase on our site.
I’ve changed my email address. How do I update my information?
Please email firstname.lastname@example.org to update your email address and username. For immediate assistance, please call 718.549.3200 x251 during business hours.
Please note that there may be a delay in response to your email, especially over the weekend when the Development office is closed.
I am still having trouble signing into my account. What should I do?
You may call us during business hours for assistance:
Visitor Services: 718.549.3200 x251
Membership: 718.549.3200 x220
Or email us at email@example.com.